Front Office Agent

PESTANA CHELSEA BRIDGE HOTEL & SPA
Front Desk Agent

Pestana Hotel Group is one of the largest hotel groups in Europe, with over 100 properties across more than 15 countries. Pestana Chelsea Bridge Hotel & Spa brings that legacy to London, offering guests a warm, genuine welcome alongside the comfort and spa facilities of a destination hotel on the banks of the Thames.

We are currently recruiting for a Front Desk Agent who strives to provide and inspire incredible guest service that creates truly memorable experiences for our guests. Join our diverse team and grow your career with Pestana Hotel Group.

Position summary

First impressions are everything. And you'll set the tone for every guest's stay. With a genuinely warm welcome, you'll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you'll make sure they leave us happy too.

What we're looking for

• A warm, people-oriented demeanour
• A team-first attitude
• Positive outlook and outgoing personality
• Flexibility, problem-solving skills and multi-tasking ability
• The ability to stand, sit or walk for extended periods of time across a work shift

What you'll do

• Process guest check-ins, assigning rooms and activating room keys
• Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
• Answer, respond to and process all guest calls, messages, questions or concerns
• Give guests information and directions regarding property and local areas of interest
• Process check-outs and resolve any disputed charges
• Process payments and room charges, as well as cashing guests' personal and traveller's cheques
• Confirm reservations and cancellations, running daily reports on the number of arrivals and departures

Rewards for work… benefits for your lifestyle

As part of Pestana Hotel Group, there's no better place to make your mark. Joining us, you'll get to meet people from all over the world as you build your experience. You'll find a place where your personality and ideas are appreciated just as much as the work you do. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.

We'll support you in and out of the workplace by offering:

• Team-spirited co-workers
• Encouraging management
• Comprehensive training and development program
• Staff discounts across Pestana hotels worldwide
• Recognition programs
• Meals on duty
• Uniform provided
• 28 days holiday increasing with service (inclusive of Bank Holidays)
• Pension
• Awards and recognition celebrations, and more

Our highest priority is making you feel as welcome as our guests. We want you to know you're important to us, and that you'll make an impact in your role, and for that, you'll be appreciated and valued.

Pestana Hotel Group is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.