Front Office Agent - Pestana Amsterdam Riverside

Join Our Team as a Front Office Agent at Pestana Amsterdam Riverside!

Are you service-oriented, enthusiastic, and passionate about the exciting hospitality industry? If so, we are looking for you!

About Us:

The Pestana Hotel Group is the largest multinational group of Portuguese origin in the tourism sector. With a presence in 16 countries, we manage 12,000 rooms and employ a global team of 7,000 professionals, chosen by over 3 million customers anually. Our Pestana Amsterdam Riverside is a stunning hotel offering 154 rooms and suites, a spa with an indoor swimming pool and sauna, a gym, 10 meetings rooms, and a beautiful restaurant and bar. This hotel can be your new luxury home in Amsterdam!

We Value Individuals Who:

• Have experience in a similar role within the hotel or leisure industry.
• Possess excellent language and communication skills in both English and Dutch.
• Thrive under responsibility and handle stressful peak periods with ease.
• Demonstrate a flexible, hands-on, motivated, and positive approach.
• Are problem-solvers who enjoy taking on challenges.

What You Will Be Doing:

• Managing the arrival and departure processes for all guests and other related tasks.
• Providing information in an enthusiastic and friendly manner to guests in person, on the phone, online, etc.
• Handling all administrative tasks.
• Spreading smiles and good vibes to ensure all guests enjoy their stay.
• Ensuring all telephone calls are answered quickly and efficiently.
• Managing in-house guest accounts and ensuring the accuracy of guest billing.

We Offer:

• Full-time employment.
• Salary in accordance with the hospitality employment conditions, appropriate to the position and experience.
• Working shifts from 07:00 to 15:00 or 15:00 to 23:00.
• A dynamic yet relaxed international work environment.
• Friendly, passionate, and fun colleagues.
• Special discount rates for over 100 Pestana properties worldwide.
• International growth opportunities, with priority given to internal applications within the Pestana Hotel Group.
• Learning and development opportunities through our online courses.
• A one-night guest experience in our hotel, including breakfast.

Do You Want To:

• Work in a five-star hotel in Amsterdam?
• Contribute to the success of our F&B department and the hotel as a whole?
• Bring your true service spirit to our team?

If so, please apply now!

We are hiring passionate colleagues for our beautiful hotel. Our team offers a lot of freedom, which comes with responsibility. The bar is high, and we believe you'll thrive in this environment.

Are you still enthusiastic? Do you see yourself as part of our team? If so, we invite you to be creative and share your motivation with us at hr.amsterdam@pestana.com.