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Front Office Agent

City:  MADRID

PESTANA HOTEL GROUP is the largest multinational group from Portugal in the tourism sector. With a growing worldwide operation, it is present in 15 countries, has more than 11,000 rooms under direct management, has a global team of 7,000 professionals and is chosen by more than 3 million customers per year.

 

Do you have a professional manner, a solid knowledge of operations and a strong team spirit?

 

Are you client oriented and not afraid to make decisions

 

If so, then this might be the career for you!

 

 

JOB DESCRIPTION

 

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

 

If your profile matches this description and you are eager for a new challenge please apply for.

Applications deadline::  31/12/2019


Job Segment: Housekeeping, Travel Industry, Tourism, Healthcare, Hospitality, Travel

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